FAQS

 

 

 

 

 

 

 

 

Frequently Asked Questions

Read below to find answers to our most frequently asked questions.  Also check out our Quick Tips for helpful information and suggestions straight from our designers!

HOW DO I ORDER?
Please CLICK HERE for more details

WHAT IS BAND-IT & STICK-IT®?
Click on the link below to learn more about these features…

 

DESIGN QUESTIONS:

IS THERE AN OnLine Design TOOL AVAILABLE??
Currently we offer this feature for our 4.25" x 11" Door Hangers. This size also allows you to check out through our online cart and upload your Ready To Print files as well. These features are coming soon in other sizes and products. Until then, we have several design options and pricing levels available. Read below for more options.

WHAT OTHER DESIGN SERVICES ARE AVAILABLE?
Several design options and pricing levels are available. CLICK HERE Click below to review the options in detail…

HOW DO I OBTAIN DESIGN SERVICES?
Request and approve an estimate from Customer Service
(866) 778-4254 or email: order@adeasprinting.com

WILL ANYONE REVIEW MY FILE BEFORE MY PROOF IS GENERATED AND LET ME KNOW IF THERE ARE ANY ISSUES?
We offer a complimentary Customer Service File Review before you submit your order to help  you look over your files. Once your order is processed, the Prepress Department will preform a more detailed Prepress File Review notifying you of any issues that may need to be corrected and giving you the opportunity to do the adjustments on your own or the choice to add File Repair Services to your order. When you use our OnLine Cart and Design OnLine or Upload Ready To Print Files you will approve your proof during the order process. If you order Design Services we will provide a proof to you for review. We pride ourselves on customer service and wll do our best to review each and every file before it goes to print if there are any major issues. Make sure you contact us with any concerns about your file before you upload if you have any quality questions.

FOR DETAILED INFORMATION ON FILE REVIEW & FILE REPAIR SERVICES, VISIT www.AdeasPrinting.com/Ready-To-Print  to see a list of the items that will be checked.

WHAT FILE TYPES ARE ACCEPTED?
Our preferred file type is an Adobe PDF. We also accept .eps .psd .tif .png and .jpg files. Please CONVERT Word & Publisher Documents, etc. to press quality .pdf files.You will find downloadable design templates by going to our TEMPLATES page on our website. If there is a template that you would like that is not listed, please email stickit@adeasprinting.comto request it. Visit www.AdeasPrinting.com/Templates for more information. Also for HELPFUL TIPS straight from our production team visit www.AdeasPrinting.com/quick-tips

HOW DO I KNOW WHAT TO SEND TO THE DESIGNER AND HOW DO I SEND IT?
You will need to provide all the information for your design digitally to A’Deas. Instructions, graphics and text may all be submitted to your Customer Service Rep when you approve the estimate via email or by uploading to the following link: UPLOAD FILES

Remember to submit any graphics/logos you request to be used in your design. Keep in mind low resolution images will not produce a quality printed piece. They create a pixilated image which most people would not be happy with as the end result. A similar image may be available in our image gallery.  GALLERY

Remember to include all text for the design typeset into a Word document or typeset in the body of the email (hand written information and digital scans and images are not acceptable text formats) – See TYPESETTING SERVICE OPTIONS if you need this service provided for you

Keep in mind, to keep your instructions concise and clear. This will help the designer to use their design skills to create a nice piece for you instead of using your time to decipher difficult and incomplete instructions.

DESIGN INSTRUCTIONS
Keep in mind, to keep your instructions concise and clear. This will help the designer to use their design skills to create a nice piece for you instead of using your time to decipher difficult and incomplete instructions.

CAN I SPEAK DIRECTLY TO THE DESIGNER ABOUT MY JOB?
Yes, once your order is processed, you may request to have the designer call you. If you would like to speak to the designer before they begin working your order, include HAVE THE DESIGNER CALL ME BEFORE THEY BEGIN as the first line in the design instructions you submit with your order. If you have questions regarding the proof you received and would like to discuss them with the designer, reply to the email they sent you with your edits and a line that says CALL ME BEFORE YOU BEGIN. The actual time on the phone with the designer will be accrued as actual design time, so you will want to spend time outlining your instructions to the designer so they may review them before they call you.
Suggestion: Use the time on the phone with the designer to clarify your already provided instructions, not to provide all the details.

WILL I RECEIVE A PROOF TO REVIEW BEFORE MY ORDER IS PRINTED?
Yes, regardless of whether we provide Design Services for you or you submit Ready To Print art, you will receive a proof to approve during the process. When you order online using our cart you will review and approve your proof online unless you ordered Design Services in which a proof will be submitted to you separatly to review and approve.

PLEASE REVIEW YOUR SOFT PROOF FOR ACCURACY. THIS IS YOUR OPPORTUNITY TO ENSURE ALL SPELLING, GRAMMAR, COLORS, CONTENT, ETC. ARE CORRECT. If you provided any art, your file will print hi-res and be as clear and sharp as the quality of your art allows.

While we strive to achieve the correct colors that you prefer, please know that all monitors are calibrated differently and A'Deas Printing cannot be held responsible for slight differences in color between pdf proofs and final printed piece. All monitors use a light based projected spectrum of color (RGB) and colors on printed pieces are viewed as light reflects off of ink. (CMYK). Unless professionally calibrated, your monitor will most likey not match the printed piece exactly.
If you would like to achieve an exact color, we suggest consulting a PANTONE color swatch book and choosing a specific color for us to match, as all colors in this set are universal.

WHAT DO I DO IF I NEVER RECEIVED MY PROOF?
Please contact your customer service representative any time you would like to double check the status of your order. Emails are easily lost in cyberspace and may also be filtered by Spam Controls which may delay your order.

WHAT IF I RECEIVED MY PROOF, BUT I WOULD LIKE TO MAKE AN EDIT BEFORE IT IS PRINTED?
Follow the instructions included in the email that contained your proof. Of course, if you still have any questions, feel free to call your Customer Service Rep any time for more information.

WHAT IS SAFE ZONE & BLEED?
SAFE ZONE AREA – ¼” space inside the trim edge of your document
Safe zone is the space inside the trim area that we suggest you leave clear of crucial content to avoid losing information at the trim process.

BLEED AREA – 1/8” space outside of the trim edge of your document
Bleed is the space you need to create for your document outside the trim area if you have any color on your design that is “bleeding” off the edge of the piece.  This ensures when the piece is trimmed out, the piece won’t be left with any white edges because the cutting tools cannot be 100% accurate every time.

DOES STICK-IT® REQUIRE ANY SPECIAL DISCLAIMERS OR SPACE ALLOWANCE?
STICK-IT® does require a disclaimer/trademark be added to all artwork and it will be shown on your proof for your review prior to print. Our design specifications include a preview of this disclaimer/trademark. Variations of the disclaimer may be available upon request.

MISC TERMS AND CONDITIONS:

HOW DO I SUBMIT MY ORDER?
Please visit our page at www.AdeasPrinting.com/how-to-order   for more information.

CAN I REQUEST PRICING FOR A PRODUCT OR SIZE I DON’T SEE LISTED ON THE WEBSITE?
 Of course! If the parameters of your order fall outside those listed on our website, pease contact us at
1-866-778-4254 or email your request for a quote to stickit@adeasprinting.com

WHAT FORM OF PAYMENTS ARE ACCEPTABLE?

OPTION 1: CALL & provide payment information over the phone (866) 778-4254 - this option allows you to pay only 50% as your down payment

 
OPTION 2: We can now process your payment with Pay Pal - You may sign in as a guest or use your Pay Pal account.  - this option provides the ease and security of using Pay Pal but does require payment of the estimate in full (this option not available through our online cart.

OPTION 3: We do accept Personal Check as payment – You may pay by check but this will slow down the process of your order as it could take up to 10 business days to verify the payment has cleared. You may mail checks to Adeas Printing – 719 S. St Francis Street , Wichita, KS 67211 and put it to the attention of your Customer Service Rep. Include a copy of your estimate with the payment as well. Your rep will notify you when the payment has arrived. This option not available when you order through our online cart.

WHAT ARE YOUR  PAYMENT TERMS?
CLICK HERE for a list of our TERMS & CONDITIONS

CAN I CANCEL MY ORDER AND IF SO, ARE THERE ANY COSTS FOR DOING SO?
If you cancel your order prior to proof approval a cancellation fee will apply. After you have approved your proof your order is not subject to cancellation. No returns will be accepted.

WHEN CAN I EXPECT MY ORDER TO SHIP?
CHECK OUT OUR CURRENT RUSH SPECIAL GOING ON NOW - Your order will ship 5 business days after proof approval. Valid on Standard Products and quantities under 25,000. Excludes Lawn Signs & SunVisor Values.

Standard Turnaround -- Ready To Print and Design OnLine orders will receive a proof during their order submission online or within 1 business day if submitted offline through customer service. When ordering Design Services we provide a proof within 2 busienss days of your order and ship within 7 business days of your proof approval -- we also have Rush Processing Options available if you are needing your order sooner

SHIPPING:   we ship UPS Ground Service but we can always estimate Next Day Air or 2 Day Air Service for you. Depending on quantity, expect your order to ship in approximately 7 business days once you have approved your proof. ADEAS is not responsible for the handling of your order once it has shipped since it is no longer under our direct control. We cannot guarantee delivery dates due to the freight carrier’s involvement. If you have chosen to use RUSH processing/shipping please review your estimate for separate terms & fees.

ARE THERE ANY RUSH PROCESSING OPTIONS AVAILABLE?
Rush Processing Options are available on most orders.  This service lets each production department know that your order has Rush Priority and it will move through each department as such to make sure your order will leave our facility in the number of days the option listed. 

Rush Proofing may be available. Please discuss this option with your Customer Service Rep

Rush Shipping Options are also available. If you would like Next Day Air, 2 Day or 3 Day Air, notify your Customer Service Rep and they may calculate the cost for you and include it in your estimate for your review.

DIRECT MAIL

DIRECT MAIL POLICY: If you are providing a mailing list, and you have not provided it at the time your order is submitted, or it does not qualify for the count you originally requested, this may briefly delay your job from moving through production immediately after proof approval and you will be notified promptly with options and/or updates regarding these delays. ADEAS is not responsible for the handling of mail once it reaches the USPS and, since the mail shipment is no longer under our direct control, we cannot guarantee in-home dates due to the freight carriers and/or USPS involvement.  A'DEAS will put 100% effort into working with the USPS to get the mail into homes on the date that is requested.

Can you provide a mailing list for me?

Yes, and we guarantee that it is CASS certified, which means that it receives the highest postal discounts available for a mailing of its type. We can work with you to provide a list that is most suitable for your need. Whether we are saturating an area based on radius or zip code or only mailing to select demographics (such as home owners, income levels, age groups, etc.), our knowledgeable staff can provide the mailing list you need.

Is it less expensive to mail my postcards through you?

It usually is! Depending on mailing criteria, we can often save a customer up to 26 cents per piece! The exact savings will be determined by the specifics of your order.

For more detailed information about saturation, non-saturation, business, occupant and special demographic mailing lists & more – read our blog at www.AdeasPrinting.com/connect-with-us

If you cannot locate the answer you need here, please contact us. Thank you!

Make sure you visit our QUICK TIPS page for helpful information on creating designs & lots more!